Terms & Conditions
Welcome to the website: “https://espanhol.studio”
We warn you in advance that by accessing this site you tacitly agree with the provisions contained in this document, so pay close attention when reading each of the clauses and obligations set forth below
1.1 E-commerce platform for selling products and services online.
2. Product reserve
2.1 The fact that the product is in the shopping cart is not taken as a reservation and does not preclude other people from purchasing the product and they will run out.
3. The client’s obligations
3.1 The customer must inform the data completely and correctly when registering on our platform.
3.2 It is the client’s responsibility any error in writing or in the erroneous transmission of data.
3.3 To make any purchase on our website or to add products to the cart it is necessary to log in with the user name and password that was provided at the time of registration.
3.4 Do not inform your login data to third parties under penalty of being held responsible for any conduct arising from such use.
3.5 Each customer can only register once, and more than one
3.6 To use the platform respecting ethics, good customs, laws and regulations in force in the country, under penalty of sanctions.
3.7 Be of legal age (18 years old) and have full capacity to register and make purchases on our platform.
3.7.1 If a minor or an individual without full capacity acquires any product or service offered on our platform, we will understand that those responsible have authorized it, and they will be responsible for any and all situations that may arise, as well as for the purchase.
3.8 Do not comment or send images in the evaluations that may go against ethics and respect, or that have a defamatory, offensive, hateful or prejudiced nature.
3.9 Do not provide any information that is false, fraudulent, or does not match your data.
4. Obligations of the e-commerce owner
4.1 Inform clearly and truthfully about the characteristics and specifications of the product available for sale. (Ex: Colors, height, material or width).
4.2 Ship the products within the established deadline.
4.3 Provide a secure platform.
4.4 Make available images, audios, and informative videos about the products offered, and consistent with what will be delivered to the customer.
4.5 Issue the invoice for the product – or content statement when it is not possible to issue an invoice – that will be shipped and send it to the customer with the product.
4.6 Inform how the handling, cleaning or washing of the product should occur and any information considered relevant related to the product.
5. Intellectual Property
5.1 Any image, illustration, artwork, HTML, trade names, software or video made available on our platform by one of the page managers is our property.
5.1.1 The images and videos are merely illustrative, because depending on the monitor or electronic device screen, they may present color or tone variations.
5.2 The logo, branding, and entire appearance of the webcompany/company are our property.
5.3 It is prohibited to copy without authorization any image, video, design, audio, appearance or description of products existing in our web page, under penalty of sanctions who disobeys.
5.4 Nothing contained in our web site grants a license or right of use without the express consent of one of the site managers or the owner of the site.
5.5 Consent to copy or share must be clearly and explicitly written.
5.6 It is forbidden to share, copy, plagiarize or make available any content, photo, video or audio found on our site without express consent.
6. Forms of Payment
6.1 The payment methods accepted in our e-commerce are credit and debit cards, pix (brazil), paypal and mercado pago (brazil).
6.2 Any other form of payment is not accepted by our e-commerce.
6.3 Discount coupons are accepted as long as we have them available, and are subject to being sold out or canceled at any time.
7. Delivery and shipment of the product
7.1 The order will be processed as soon as the payment is confirmed, and can be shipped up to 7 working days after payment is confirmed.
7.2 The timeframe of 7 working days until shipping will be used for proper processing and packaging of the product.
7.3 The shipping and delivery costs will be displayed at the moment you are about to finalize the purchase, in the shipping/delivery/shipping tab, where you will inform your address and zip code.
7.4 The customer will pay for delivery and shipping of the product with pre-defined bands, or according to the standard weight of the category.
8. Exchange and Return
8.1 If you are not satisfied with your artwork or if it is damaged in transit, please contact us for a refund or replacement.
8.2 Returns and exchanges are available within 14 days of receiving your purchase
8.3 To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
8.4 Once your return is received and inspected, your refund will be processed.
8.5 For an exchange or return to take place, it is necessary that the product be as it was delivered, with all accessories, manual and packaging, box.
8.6 The product to be returned or exchanged must not show any signs of use, such as cracks, scratches, or signs of having been dropped.
8.7 If you request an exchange, the new one will be sent to your address, and you will be notified of the shipment via e-mail.
8.8 If you have requested a refund, the refund will be given as you paid.
9. Privacy and Data Protection Policy
10. The Forum
10.1 It is hereby elected the jurisdiction of the City of our company to settle any controversies, doubts, misunderstandings, litigations or issues arising from the customer relationship and e-commerce, even if there may be some other place, however privileged it may be.